For Customers / Riders

Privacy Policy

Effective Date: 27 September 2026

MannVahan ("we", "us", "our") runs the MannVahan app and website, through which you book bike and auto rides and parcel deliveries. This policy explains what personal data we collect when you use them, why, who we share it with, and the rights you have under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

If you drive with us, the Partner Privacy Policy applies to you instead.

1. Information We Collect

• Account details: your name, mobile number and, if you give it, your email address.
• Location: your pickup and drop points, and your device's location while you use the app to book or are on a trip, if you allow location access. We use it to find nearby drivers, show your trip on the map and work out the fare.
• Trip and delivery details: routes, distance, time, fares, discounts applied, cancellations, and ratings and feedback you give.
• Parcel contacts: when you book a parcel delivery, the name, phone number and address of the sender or receiver you enter. We save these to your account so you can pick them again next time; you can remove them.
• Payment information: the payment method used for a trip (such as cash or UPI) and the amount. We do not store your card numbers or UPI PIN.
• Device and usage data: device model, operating system, app version, IP address, push notification token, and how you use the app.
• Messages to us: anything you send us through the contact form, email, WhatsApp or phone.

2. How We Use It

• To take your booking, match you with a driver, and complete and bill the trip or delivery.
• For safety: to let you share your trip, respond to SOS and emergency requests, and look into incidents and complaints.
• To send you trip updates, receipts, offers and service messages by push notification, SMS, email, WhatsApp or phone call. You can opt out of promotional messages at any time.
• To run offers, discounts and referrals, and to prevent their misuse.
• To prevent fraud, resolve fare disputes, and improve our service.
• To meet legal, tax and regulatory obligations.

3. Who We Share It With

• Your driver or delivery partner: your name, pickup and drop points, and a way to contact you, for the duration of the trip. For a parcel, the partner also sees the sender and receiver details you entered.
• People you share a trip with: a trip-tracking link shows the pickup and drop addresses, the route, the trip status, the driver's first name, vehicle type and number, and the driver's live location. Anyone who has the link can see this until the trip ends, so share it only with people you trust.
• Service providers who help us run the service, such as cloud hosting, maps, push notifications, SMS and email, under contracts that restrict how they use your data.
• Authorities when the law requires it, or when needed to protect someone's safety.
• A successor business if MannVahan is merged or acquired, under the same protections.

We do not sell your personal data.

4. How Long We Keep It

We keep your data while your account is active. After you ask us to delete your account, we delete or anonymise your personal data, except for trip, payment and other records that we must keep for tax, legal or dispute-resolution purposes, and only for as long as the law requires.

5. Security

We protect your data with encrypted connections, access controls and restricted staff access. No system is completely secure, and we will tell you and the authorities as required by law if a breach affects your data.

6. Your Rights

• Get a summary of the personal data we hold about you and how we use it.
• Correct or update it.
• Have it deleted, and withdraw consent you have given — though some features, such as booking a ride, cannot work without it.
• Nominate someone to exercise these rights for you if you die or become unable to.
• Raise a grievance with us and, if not resolved, with the Data Protection Board of India.

To use any of these rights, write to support@mannvahan.in from, or mentioning, the mobile number on your account.

7. Children

Our services are meant for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

8. Changes to This Policy

We may update this policy as our service changes. We will post the new version on this page with a new effective date, and tell you in the app about significant changes.

9. Contact & Grievances